Frequently Asked Questions – Adrift Clothing
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Returns & Refunds

How do I lodge a return?

All items are to be returned to the following address:

PO Box 3413,
South Brisbane,
QLD, Australia, 4101

Please note it can take up to two weeks from the date you post your items for your refund/exchange to be processed.

Am I eligible for a refund?

If you have purchased your item at full price or at full price with the use of a discount code of 25% or less, you are eligible for a full refund. Unfortunately, if you have purchased using a discount code of 26% or more or if the item has been marked down for sale, we can only offer an exchange or store credit. If the sale item you purchased is priced at $50 or less all sales are final. If your item has a manufacturing fault we will offer a refund after the fault has been assessed.

What is Adrift's Returns Policy?

You can read Adrift's returns policy here.

Where is my return?

We receive your returns every Tuesday and Thursday. So you can expect that you will be notified on either of these days of the status of your return. We suggest returning your items with registered post so that you can track your return at all times. If your tracking number is showing that your return is at our Adrift Head Office and you haven't received your refund or store credit, we suggest calling our Customer Care team who will happily update you on the status of your return.

Where is my refund?

If you are waiting on a refund please keep in mind that we receive your returns every Tuesday and Thursday at the Adrift Head Office. So you can expect that you will be notified on either of these days of your refund. We suggest returning your items with registered post so that you can track your item at all times. If your tracking number is showing that your return is at our Adrift Head Office and you haven't received your refund, we suggest calling our Customer Care team who will happily update you on the status of your return. Please note that refunds may take 2-3 business days to show in your account.

My Account

How do I log into my account?

To create an account or log into your exsisting Adrift account, you will simply need an email address and a personally curated password. In the top right hand corner of the website, click on the 'person' icon and then click 'Log In' or 'Create Account' and follow the prompts. If you are having difficulties with accessing your account, please feel free to call our customer care team who will happily assist you with the process.

How do I access my Order History?

After logging into your account, navigate to your 'My Account' page. This may load automatically or you can click on the 'person' icon in the top right hand corner of the website and select 'My Account' from the drop down menu. This will load your order history. To see an order in more detail simply click on the order number.

How do I update my account details?

You are able to 'edit' your account details at anytime if you need to change your personal information. If you have already ordered your items and wish to change the address after purchase, depending on the time-frame, we may be able to change the address and redirect to the address you would prefer. Otherwise your order will be shipped to the address we have received at time of purchase.

How do I unsubscribe from the Adrift mailing list?

We are sorry to hear that you would no longer like to receive our Adrift emails. To unsubscribe from our mailing list you just need to click 'unsubscribe' on the bottom of your most recent email and follow the prompts.

Orders

I have received the wrong item. What do I do?

We're terribly sorry that you have received the wrong item. If you can please contact our customer care team with your order number, they will happily send you the correct item with a prepaid postage label to return the incorrect item.

I have received a faulty product. What do I do?

We're terribly sorry if you have received a faulty garment. All of our items are individually quality-checked, however, if you have received a product with a manufacturing fault, please send it back to our customer care team for assessment. Once we have reviewed the item we will happily offer a replacement, repair or refund depending on your preference.

My order is missing an item. What do I do?

If you have received your order but an item is missing, please double check that the item is not on pre-order. To do this you simply need to check the description of the item on our website. If it is not a pre-order item please call our customer care team and they will organise an immediate dispatch of your item.

Do you restock products that are listed as out of stock?

We love offering prints and styles that are exclusive and limited edition. This means that we often don't restock these seasonal items, however our Adrift Basics Collection is constantly being restocked all year round. If you would like to be notified when a style is back in stock, please click the ‘Back in Stock’ notification underneath the ‘Add to Cart’ button. Simply enter your size and email address and we will email you when we have restocked. Then be ready to shop away to make it yours!

I'm not sure which size to pick. Can you provide sizing advice?

We pride ourselves on offering a relaxed and loose fit with most of our garments. If you are after a more slim fit we recommend ordering a size down unless otherwise indicated in the product description. You can find our size guide here... If you are still unsure about sizing information please contact our customer care team and they will happily provide a suggestion based on your information.

I'm looking for styling advice. Does Adrift offer this as a service?

We're so excited to offer styling advice for events, wardrobe updates or just a complete revamp! Our Stylist and Curvy Model Bec will happily assist you and is available to offer her assistance in person or online! Simply email Bec at bec.h@adrift.com.au to book a session.

Payment

Am I able to pay using Afterpay?

We offer Afterpay on our website which enables you to shop now and pay later. Afterpay allows you to pay off your items in affordable installments. Select the Afterpay option at the checkout and log in to your Afterpay account or create an account if you don't already have one. Please note that we do not have access to your Afterpay information and we cannot alter your payment installments or schedule.

I have been given a gift card or store credit, how do I use this?

If you have received a gift card or store credit, there will be a code attached to your email that will look something like '836c9feee9cf99de'. All you need to do is use this code when you are at the checkout. You will be asked if you have a gift card to use and then you will simply copy the code across into that spot. The gift card/store credit will then be deducted off your total.

Shipping & Delivery

I haven't received my order. Can you provide an update?

We know you are super excited to receive your Adrift items! If it has been outside the advised shipping time-frame, please double check the tracking information sent to your email address. If the parcel is still in transit it means it is still on its way to you but may have been diverted which, unfortunately, can happen at times. If the information indicates that the parcel has been delivered, please visit your local Australia Post shop with your tracking number and a form of identification in hand to lodge an inquiry.

Why haven't I received a shipping notification?

If you have not received a shipping notification please double check that the item is not on pre-order. To do this you simply need to check the description of the item on our website. If it is not on pre-order please call our customer care team and be ready to quote your order number.

How long will it take to receive my order?

Within Australia, Express Delivery orders can take between 1-3 business days. Standard Delivery can take between 3-10 days depending on your location. We have found that deliveries to Western Australia and the Northern Territory generally take between 6-10 days to arrive.

Do you ship internationally?

Yes we offer international shipping. The postage costs are different for each country. If you live in New Zealand, we offer standard delivery at a flat rate of AUD $15 with full tracking. To the USA and Canada we offer standard delivery at a flat rate of AUD $20 with full tracking. To the UK we offer standard delivery at a flat rate of AUD $25 with full tracking. For all other countries your postage costs will be calculated at the checkout.