Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.
You are eligible for a Full Refund if you:
- Purchased a product at Full Price and have returned the product within 14 days of receipt of purchase.
EXCHANGE OR CREDIT
You are eligible for an Exchange or Store Credit if you:
- Purchased a product at Full Price with a discount code.
Sale items not marked Final Sale can be returned for a Store Credit only.
PURCHASED WITH DISCOUNT CODE/PROMOTION
You are eligible for an Exchange or Store credit if you purchase a full price product with a discount code or during a promotion.
All sales are Final on:
- Any product marked as "Final sale" cannot be returned for a refund, credit or exchange, unless faulty.
- Final sale products are clearly marked on the product page, please take note prior to purchase.
Every product we send out undergoes a strict quality control process, however, if you have received a product with a manufacturing fault, please email an image of the garment to email@example.com. Once we have reviewed the product and deem it faulty, we will happily offer a replacement, repair or refund based on your wishes.
If you were shipped the wrong product, please notify our customer service team immediately by contacting firstname.lastname@example.org. We will send you the correct product with a return bag to send back the incorrect product.
Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.
EARRINGS + HEADWEAR
Due to sanitary reasons, we do not accept returns on earrings, hats or headwear.
Due to sanitary reasons, we do not accept returns on beauty products such as body oils, perfume rollers, body scrubs.
EXTRA RETURNS INFO
All items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
To process your return you need to complete the returns form shipped with your parcel.
Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.
We will aim to process your return within 24 hours of receiving your returned parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show in your account. If you are yet to receive the email, it is most likely that we are yet to receive your return.
Please note that the products are your responsibility until they are received by Adrift. Adrift will not issue a refund on products that are not received or are lost in transit. We recommend returning your product with registered post.
Shipping costs are non-refundable except in cases where Adrift may have made an error.
Please send all returns to the address below:ADRIFT ONLINE RETURNS,
PO Box 3413, South Brisbane BC,
QLD, 4101, Australia.
Phone:1300 581 816
Outside Australia:+61 7 3844 7061
EXCHANGE PRICE DIFFERENCE
If your new product is of a higher value, you will need to pay the difference via credit or debit card over the phone. If your new product is of lesser value, we will issue you a store credit in the form of a gift card for the difference.
We understand that choosing a size online can be difficult, therefore, we will happily pay for the return postage on your first order size exchange of a full priced product. Contact us to receive a return postage label.
Online Pop Up Warehouse Sale
Products listed as part of our Online Pop Up Warehouse Sale are seconds and samples and fall outside of Adrift's Return Policy. Online Pop Up Warehouse Sale Products are not eligible to be returned for a refund, exchange or store credit. Sales made on Online Pop Up Warehouse Sale Products are final.