Returns & Refunds – Adrift Clothing
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Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.

Full priced items*

If you have changed your mind or purchased the incorrect size full priced items can be returned for an exchange, store credit or refund provided that items are returned within 14 days of receipt of purchase and received by Adrift Returns Team within 21 days of purchase. Items received outside of these return limits will not be accepted. This includes full priced items purchased with a discount code offering 25% or less.

Full priced items purchased with a discount code offering 26% off or more*

If you have changed your mind or purchased the incorrect size full priced items purchased with a discount code offering 26% off or more can be returned for an exchange or store credit, provided that the code is not offered on sale items in which case the sale is final. Items must be returned within 14 days of receipt of purchase and received by Adrift Returns Team within 21 days of purchase. Items received outside of these return limits will not be accepted.

Sale items under $50 and/or Sale Items purchased with an additional Discount Code of 20% or more*

All sales are final. Sorry Ladies, at these prices we just can't budge!

Sale items over $51*

If you have changed your mind or purchased the incorrect size sale items over $51 can be returned for an exchange (if available) or store credit provided that items are returned within 14 days of receipt of purchase and received by Adrift Returns Team within 21 days of purchase. Items received outside of these return limits will not be accepted.

International Orders*

Full priced items can be returned for a store credit or refund within 30 days of receipt of purchase. Sale items can be returned for a store credit within 30 days from receipt of purchase. We do not offer exchanges on international orders.

Faulty Items

Every product we send out is quality controlled, however if you have received a product with a manufacturing fault, please send it back for assessment.  Once we have reviewed the item we will happily offer a replacement, repair or refund based on your wishes.

*Please Note: Items should be returned in the same manner they were received. They should be new, unused and with all designer tags still attached. Returns that are damaged, soiled or altered may not be accepted. Returns that are not folded neatly will incur a $10 re-pressing fee.


Exchanges (Australia and New Zealand customers only)


If you would like an exchange please contact us to receive an Exchange Code and to guarantee the items you want are available:

Email queries@adrift.com.au
Phone 1300 224 244 (for Australian customers) or +61 7 3844 7061 (for International customers)

  1. Quote your invoice number, the item you wish to return and the item you would like to receive in exchange.
  2. If the item you want is available, we will issue you an Exchange Code. If the item you want is unavailable, our friendly staff will let you know what other return options are available to your case.
  3. Fill in the Returns Information table you received in your order ensuring you quote your Exchange Code.
  4. Place the Returns Information page in its entirety and your item in a parcel and send it back to us.
    ONLINE RETURNS,
    PO Box 3413,
    South Brisbane BC,
    QLD, Australia, 4101.
  5. Once we receive your return we will dispatch the new item.** A tracking number for the new item will be emailed to you.

**Please Note: Exchange items will only be held for 14 days from the date the exchange code was issued.

My new item is of higher value. What do I do?

If your new item is of a higher value, you will need to pay the difference via credit or debit card over the phone.

My new item is of lessor value. What do I do?

If your new item is of lessor value, we will issue you a store credit in the form of a gift card for the difference.


Returns


If you wish to return your full priced item for a refund or store credit, please fill out the Returns Information form received with your purchase and post the item to:

ONLINE RETURNS,
PO Box 3413,
South Brisbane BC,
QLD, Australia, 4101.

We understand that choosing a size online can be difficult, therefore, we will happily pay for the return postage on your first size exchange of a full priced item. Contact us to receive a return postage label.

When will my refund or store credit be processed?

We will aim to process your refund or store credit within 24 hours of receiving your returned parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show in your account. 


Online Pop Up Warehouse Sale


Products listed as part of our Online Pop Up Warehouse Sale are seconds and samples and fall outside of Adrift's Return Policy. Online Pop Up Warehouse Sale Products are not eligible to be returned for a refund, exchange or store credit. Sales made on Online Pop Up Warehouse Sale Products are final.


Accessories  

We are unable to accept change of mind returns on earrings. A return will only be accepted if the product is proved faulty after being inspected.