Returns

Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.

 

Returns just got a whole lot easier with our new online returns portal. You can find it here: returns.adrift.com.au

 

Please note returns will only be accepted if the item is in its original condition - unworn and unwashed with tags in tact. 

Return Options

Refund - $9.95 Return Label

All full price items are eligible for a refund (earrings, headwear & swimwear excluded).

Refunds must be initiated within 14 days of receiving your order. 

Size Exchanges - Free Return Label

If the fit was not quite right and you'd like to swap your item for a size up or down then select exchange and choose your new size. You will be emailed a prepaid return label so you can send your original size back to us for free! 

Exchanges must be initiated within 14 days of receiving your order. 

Shop Now Exchanges - Free with a bonus $10 credit

If your full price item was not quite right you can exchange it instantly with a $10 credit for a new item of equal or higher value. You will be emailed a prepaid return label so you can send your original item back to us for free. When we receive your original item back we will send out your new order.

Sale Items

Sale items or items purchased with a discount code or on a promotional sale will only be eligible for an exchange or store credit.

Any product marked as "Final sale" cannot be returned for a refund, credit or exchange, unless faulty.

Faulty

Every product we send out undergoes a strict quality control process, however, if you have received a product with a manufacturing fault, please email an image of the garment to queries@adrift.net.au. Once we have reviewed the product and deem it faulty, we will happily offer a replacement, repair or refund based on your wishes.

International Orders

Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.

Please note that the products are your responsibility until they are received by Adrift. Adrift will not issue a refund on products that are not received or are lost in transit. We recommend returning your product with registered post.

Shipping Address

Please send all returns to the address below:

 

Adrift Online Returns

PO Box 3413, South Brisbane BC,
QLD, 4101, Australia.

Contact Info

Email: queries@adrift.com.au

Phone: 1300 581 816

Outside Australia: +61 7 3844 7061


Online Pop Up Warehouse Sale

Products listed as part of our Online Pop Up Warehouse Sale are seconds and samples and fall outside of Adrift's Return Policy. Online Pop Up Warehouse Sale Products are not eligible to be returned for a refund, exchange or store credit. Sales made on Online Pop Up Warehouse Sale Products are final.