Billie Dress in Blue (Plus Size)

Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.

*Please Note: Items should be returned in the same manner they were received. They should be new, unused and with all designer tags still attached. Returns that are damaged, soiled or altered may not be accepted. Returns that are not folded neatly will incur a $10 re-pressing fee.

If you would like an exchange please contact us to receive an Exchange Code and to guarantee the items you want are available:

Email – queries@adrift.com.au
Phone – 1300 224 244 (for Australian customers) or +61 7 3844 7061 (for International customers)

1. Quote your invoice number, the item you wish to return and the item you would like to receive in exchange.
2. If the item you want is available, we will issue you an Exchange Code. If the item you want is unavailable, our friendly staff will let you know what other return options are available to your case.
3. Fill in the Returns Information table you received in your order ensuring you quote your Exchange Code.
4. Place the Returns Information page in its entirety and your item in a parcel and send it back to us.
   ONLINE RETURNS,
   PO Box 3413,
   South Brisbane BC,
   QLD, Australia, 4101.
5. Once we receive your return we will dispatch the new item.** A tracking number for the new item will be emailed to you.

**Please Note: Exchange items will only be held for 14 days from the date the exchange code was issued.

My new item is of higher value. What do I do?

If your new item is of a higher value, you will need to pay the difference via credit or debit card over the phone.

My new item is of lessor value. What do I do?

If your new item is of lessor value, we will issue you a store credit in the form of a gift card for the difference.

If you wish to return your full priced item for a refund or store credit, please fill out the Returns Information form received with your purchase and post the item to:

ONLINE RETURNS,
PO Box 3413,
South Brisbane BC,
QLD, Australia, 4101.

We understand that choosing a size online can be difficult, therefore, we will happily pay for the return postage on your first size exchange of a full priced item. Contact us to receive a return postage label.

When will my refund or store credit be processed?

We will aim to process your refund or store credit within 24 hours of receiving your returned parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show in your account. 

Products listed as part of our Online Pop Up Warehouse Sale are seconds and samples and fall outside of Adrift's Return Policy. Online Pop Up Warehouse Sale Products are not eligible to be returned for a refund, exchange or store credit. Sales made on Online Pop Up Warehouse Sale Products are final.

FREE standard delivery - for all orders over $150
$7.50 standard delivery - for all order under $150
Express delivery is a flat rate of $10**

** Before selecting express delivery, please check your Postcode is included in the Express Post Network. CHECK HERE

New Zealand

Standard Delivery – Flat Rate of AUD $15 with full tracking.

USA and Canada

Standard Delivery – Flat Rate of AUD $20 with full tracking.

UK

Standard Delivery – Flat Rate of AUD $25 with full tracking.

Rest of the World

Standard Delivery – Shipping Rate will be calculated at the checkout.

Questions? Contact us:

queries@adrift.com.au
Within Australia 1300 224 244
Outside Australia +61 7 3844 7061